The rules for using OpenLagoon, written as plainly as we can manage.
Last updated: June 2026 · These terms are provided for transparency and are not legal advice. Please have them reviewed and complete the bracketed placeholders before relying on them.
These Terms of Service ("Terms") are a legal agreement between you and [Legal Entity Name] ("OpenLagoon", "we", "us") governing your use of our scheduling, video meeting, and payment platform (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and able to enter into a binding contract. If you use the Service on behalf of an organization, you confirm you are authorized to bind that organization to these Terms.
You are responsible for your account, for keeping your login credentials secure, and for all activity that happens under your account. Tell us promptly at support@openlagoon.com if you suspect unauthorized use.
If you run a booking page ("Host"), you are responsible for the meetings you offer, the content you publish, and your relationship with the people who book with you ("Guests"). You retain ownership of your content. You grant us a limited license to host and display it solely to operate the Service.
You agree that your use of the Service, and any content or meetings you run, will comply with all applicable laws and will not infringe anyone's rights.
You agree not to:
We may suspend or terminate accounts that violate these rules.
If you enable paid bookings, payments from your Guests are processed through your connected third-party payment account and are subject to that provider's terms. You, not OpenLagoon, are the merchant of record for those transactions. You are responsible for setting prices, issuing refunds, paying applicable taxes, and resolving disputes with your Guests. OpenLagoon does not hold your funds.
We offer a free plan as well as paid plans. The free plan is available at no cost for as long as you use it, subject to the features and limits described on our Pricing page. Paid plans are billed in advance on a recurring basis at the rates shown on our Pricing page. Fees are non-refundable except where required by law. We may change our fees with reasonable notice; changes take effect at your next billing cycle. You can cancel a paid plan at any time, cancellation takes effect at the end of the current billing period, and your account will revert to the free plan.
We may change the features or limits of any plan, including the free plan, with reasonable notice. If we make a material reduction to a plan you pay for, we will tell you in advance and you may cancel before it takes effect.
The Service integrates with third parties such as calendar providers, video infrastructure, and payment processors. Your use of those services is governed by their own terms, and we are not responsible for them.
The Service, including its software, design, and branding, belongs to OpenLagoon and its licensors. These Terms do not grant you any rights to our trademarks or to the Service beyond the limited right to use it as described here.
We work to keep the Service available and reliable, but we provide it on an "as is" and "as available" basis. We may modify, suspend, or discontinue features, and will give reasonable notice of material changes where practical.
To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free. Nothing in these Terms limits rights that cannot be limited under the law that applies to you, including consumer rights in the EU and UK.
To the fullest extent permitted by law, OpenLagoon will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Some jurisdictions do not allow these limits, so they may not fully apply to you.
You agree to indemnify and hold OpenLagoon harmless from claims arising out of your content, your meetings, your relationship with your Guests, or your breach of these Terms, except to the extent caused by us.
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or if we are required to by law. On termination, your right to use the Service ends, and we will handle your data as described in our Privacy Policy.
These Terms are governed by the laws of [Governing Jurisdiction], without regard to conflict-of-law rules, and disputes will be resolved in the courts of [Venue]. If you are a consumer in the EU or UK, you keep the protection of the mandatory laws of your country of residence, and nothing here removes your right to bring proceedings in your local courts.
We may update these Terms from time to time. We will post the updated version here with a new "Last updated" date and, for material changes, give you reasonable notice. Continuing to use the Service after changes take effect means you accept them.
Questions about these Terms? Email support@openlagoon.com or write to us at [Registered Company Address].
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